COVID-19 Response: Guest Safety is #1 Priority.

We understand that coronavirus (COVID-19) brings uncertainty to travel and vacation experiences. Our guests are our top priority and we are determined to provide answers to any questions you may have.  And now more then ever, we're welcoming guests who would normally only stay in hotels to avoid the busy common areas and non-stop flow of strangers in hallways, elevators and hotel lobbies.

A vacation rental home provides you and your family with a place where you are much less likely to cHere's what we're doing to ensure that our vacation rentals meet the latest guidance on sanitization and cleaning.

Up-to-date with the latest guidelines

We're actively monitoring the situation based on updates from the World Health Organization, and the U.S. Centers for Disease Control & Prevention, and will continue to respond based on the best advice of governments, public health authorities, and medical professionals.

Quality assurance and maintenance

Inspect property for compliance with cleaning, safety and maintenance protocols prior to each guest arrival. Ensure the overall health, safety and quality of each property with routine preventative maintenance, including testing of mechanicals, maintaining appliances, testing smoke and CO detectors, and confirming access to fire extinguishers.

EPA-registered cleaning products

All our products meet EPA’s (Environmental Protection Agency) criteria for use against the virus that causes COVID-19.

Trained Professionals

Our team of housekeeping professionals follow protocol and always look for ways to improve upon their craft.

Proper PPE Usage

All housekeepers and inspectors wear protective masks, booties and gloves when cleaning rentals.

Overall Cleaning and Disinfecting

Disinfect and sanitize high-touch surfaces at our property. This includes wiping down any and all items that guests, owners and service-providers come into contact with, including keys, doorknobs, tabletops, appliances, electronics, and light switches, as well as sanitized soft surfaces and upholstery.  In addition, hospital-grade ultraviolet light technology is also being employed to perform a 'final sweep' of all high-touch, high-traffic areas and surfaces.

Re-washed Dinnerware

Housekeepers re-wash all dinnerware, including dinner plates, glasses, coffee cups and silverware, between arrivals.

VRMA SafeHome

Our top priority has always been to provide a clean and welcoming environment at every vacation rental we own, and to date we have safely welcomed and housed thousands of happy guests.

As we continue to remain committed to everyone we serve, we are now implementing a new and improved procedure that enhances our existing quality cleaning guidelines. 

We are now following the guidelines provided by SafeHome. If you think we did a great job before, we’re excited to show you that we’re determined to do even better. Introduced to the vacation rental industry by Vacation Rental Management Association (VRMA) and Vacation Rental Housekeeping Professionals (VRHP), these guidelines were designed to follow the recommendations from the CDC and ensure a home is cleaned to the highest standards.

As we approach the world with a new normal, we want to make sure it’s a secure one. Our main goal is to welcome all of you, our magical guests, into a home you can feel good about entering.

As always, our routine inspections are in place to ensure that your vacation rental meets all expectations. Having a show-ready villa is important, but in order for a villa to meet these standards, it has to be as clean as humanly possible.

Our team promises to provide our guests with a thoroughly cleaned villa which includes such practices as washing and drying all towels, sheets and comforters at high temperatures. Staff will also use new gloves when handling disinfected items.

Our team will also pay careful attention to high-touch surfaces including (but not limited to):

• Doorknobs
• Stair railings
• Telephones
• Remote controls
• Television buttons
• Sliding door handles
• Touch screens
• Kitchen appliances and fixtures
• Light switches

All of these surfaces will be cleaned with hospital-grade, EPA-approved disinfectants to ensure that they are disinfected to the highest standards.

Once these homes have been cleaned, our usual pre-arrival inspections will be performed to confirm that the villa meets the standards we have set. This final inspection confirms if a villa is show-ready and able to welcome its newest guests, making our procedures as thorough as possible.

According to the Center for Disease Control (CDC), there is no evidence COVID-19 can be spread to humans through the use of pools and hot tubs. For guests staying in a property with a private pool, the pool service company, who will be servicing your swimming pool, is educated on staying safe and all new COVID-19 guidelines. They will be utilizing their own equipment and will never use any pool equipment provided at the property for your use. They won’t need to touch any switches or zip timers on your pool deck. Likewise, we do ask for guests to not touch any of the outdoor pool equipment located exterior of the home (Example: filter, breakers, motor, valves, and heater).

VRMA SafeHome Disclaimer: These guidelines are derived in part from federal agency regulations and recommendations, but they do not constitute legal or medical advice, nor do they necessarily take into account the various requirements of all states, counties, and municipalities. VRHP and VRMA make no warranty or representation that following these guidelines will ensure the health of employees, clients, guests, or others, or preclude the possibility of contamination. While these guidelines are intended to be comprehensive, they do not contain all available information on the subject matter. These guidelines were prepared based on available information existing at the time of publication and therefore may be superseded by later developments.

'Ohana House Disclaimer: As we follow the guidelines recommended by Vacation Rental Management Association, Vacation Rental Housekeeping Professionals and the Center for Disease Control, please note that we are continuing to evolve as we gain additional knowledge and guidance. Although we are taking these additional measures to disinfect all properties for guests, we cannot guarantee this will prevent guests from contracting viruses during their stay. We recommend that all guests follow the CDC guidelines for staying safe when traveling.